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Front Office Services

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Front Office Services

Front Office Services

Please note that we have two locations: our new center in Burlingame (1450 Rollins Rd.) and our older facility in San Mateo at Coyote Point (12 Airport Blvd). Both are open seven days/wk, 11 am to 7pm on weekdays and 11 am to 6 pm on weekends. While some services, like microchipping and license renewal/purchasing, are available at both locations as a convenience, other services are specific to one location or the others.  Please see below. 

Adoption

All adoptable animals are available only at our new center in Burlingame (1450 Rollins Rd.). Our counselors meet with all potential adopters to ensure good, lasting matches. The adoption fee for a puppy is $135, a dog is $120 (or $75 for dogs age 7+); kittens (under 6 months) are $95, cats are $80 or $50 if they are age 7+. San Mateo County licenses are separate and mandatory for all dogs and for cats living in San Mateo, Belmont, East Palo Alto and the unincorporated areas of our County.  Adoption fees include initial vaccinations, a vet check, a spay/neuter surgery and a microchip ID. This is an incredible deal when compared with buying a dog or cat from a pet store or picking out a "free" dog or cat from someone's animal companion who just had a litter. All of the services we provide as part of the adoption can cost an owner well over $350 elsewhere. Our adoption hotline (650/340-7022 x823) changes daily and contains a listing of all available animals.

See Available Dogs, Available Cats, Available Small Animals (rabbits, guinea pigs, etc.), and Available Other Animals (reptiles, etc.)

Read our Adoption Philosophy & Procedures, or come visit us.

Lost & Found

If you have lost your pet or found a stray, please visit our San Mateo shelter (12 Airport Blvd), our intake facility for all incoming animals. Each year, we reunite thousands of stray pets with their human companions. If you've lost an animal, please visit immediately! During your visit, pick up our helpful brochure titled "When You've Lost Your Companion Animal" and our free Lost Animal flyer templates. To increase the chances that your animal will be returned, post this flyer (with your pet’s photo) in areas of your neighborhood where posting is allowed. If you cannot visit right away, please call 650/340-7022 for help. Keep in mind that we can't make positive identifications over the phone. Stray animals are held for the state mandated four-day period (excluding the day they arrive) before being evaluated for adoption.

Microchipping

As a convenience for local residents, this service is available – no appointment needed – at both of our facilities. Having your pet microchipped is a great, inexpensive way to ensure that he or she has permanent identification. Microchipping is included with the cost of every adoption, but is also available to the general public on a drop-in basis. A chip the size of a grain of rice containing a serial number is injected just under the skin between the animal's shoulder blades. The process in simple, and painless - much like a needle prick that humans feel. We scan all animals for a microchip. If an animal has been chipped, we will have information about its human caregiver. The cost is $30, or for those living in the unincorporated areas of the county, Belmont, San Mateo and East Palo Alto, just $12.

Licensing

As a convenience for local residents, County licenses can be purchased, no appointment necessary, at either PHS/SPCA location: 12 Airport Blvd., San Mateo or our Center for Compassion at 1450 Rollins Rd., Burlingame. Owners can also go online to www.petdata.com, or by call 1-866-925-5906. To obtain a license, please provide proof of ownership and proof of vaccinations. Current licensing fees can be found on the County of San Mateo website download pdf.

Surrendering Animals

Owners sometimes have to give up their animals. If a San Mateo County resident has exhausted every option for keeping or re-homing their pet, they can bring their pet to PHS/SPCA’s facility at 12 Airport Blvd, San Mateo (at Coyote Point). We collect a surrender fee but that fee, like others, is set by San Mateo County and forwarded to the County --  not kept by PHS/SPCA.  We are direct and honest when people surrender their pets to us. We evaluate each animal and take into consideration the animal's age, temperament, behavior and health in order to determine which animals will be made available for adoption. Since January 2003, we've adopted 100% of the healthy (physically, behaviorally and, for kittens, fully-weaned) dogs and cats in our care. If you have questions about surrendering your pet to PHS/SPCA, please contact our Receiving Department at 650-340-7022 x339 or visit in person during open hours.


 

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Tom and Annette Lantos Center for Compassion
Adoptions | Education | Wildlife | Administration
1450 Rollins Road, Burlingame, CA 94010
Phone 650.340.7022 Fax 650.685.8428

Coyote Point Shelter
Lost/Found | Animal Intake | Spay/Neuter | Animal Control
12 Airport Boulevard, San Mateo, CA 94401
Phone 650.340.7022 Fax 650.348.7891